Technical assistance service

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Ortoalresa Technical Assistance Service (OAS) provides excellent after-sales service of our products and is one of the key departments for keeping in touch with our customers. 

The main OAS functions are to: 

  • Collaborate with the preventive and corrective maintenance of our centrifuges, sending guidelines to both users and technicians.
  • Issue the verification certificates of time, speed and temperature.
  • Manage the decontamination certificates accompanying factory returned goods.
  • Service, report incidents, and ship instruments and spare parts, coordinating with agents and authorised technical services.
  • Manage the equipment under warranty.
  • Train for other technical support services and also for IQ / OQ product certification.
  • Provide user manuals to help our clients set-up and operate the equipment.
  • Renewal of used equipment through authorisation to the sales department to process a Renewal Plan with preferential sales terms.
  • Recycle end-of-life equipment, through an integrated waste management system (Directive 2012/19/EU). Ortoalresa, as a member of the ECOASIMELEC foundation, provides various collection channels and delivery points for unwanted equipment. Subject to authorisation by Ortoalresa the equipment is destroyed and/or recycled through the collection/delivery channels. Upon process completion, ECOASIMELEC emits a Certificate of Destruction.
 

Procedures to follow to request the services of our OAS:

Service and spare parts:

icono-doc· Download the “service pattern” document clicking the icon on left.
· Fill out (with a detail description of the incident), sign and seal the document.
· Send us this document including serial No. of the device to the e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Decontamination: 

icono-doc· Download the “decontamination” document clicking the icon on left.
· Fill out, sign and seal the document.
· Attach it to the equipment to return to the factory. If you need any further information for decontamination, please contact us by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Equipment recycling:

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Download the information about the process for "equipment recycling - destruction certificate" clicking the icon on left.



Other OAS services:

icono-formComplete the form clicking the icon on left to request other services from OAS department, such as: Equipment verification certificate, technical training, user manuals, Renewal Plan, equipment registration, etc... 


 

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