Technical assistance service


Ortoalresa Technical Assistance Service (OAS) provides excellent after-sales service of our products and is one of the key departments for keeping in touch with our customers. 

The main OAS functions are to: 

  • Collaborate with the preventive and corrective maintenance of our centrifuges, sending guidelines to both users and technicians.
  • Issue the verification certificates of time, speed and temperature.
  • Manage the decontamination certificates accompanying factory returned goods.
  • Service, report incidents, and ship instruments and spare parts, coordinating with agents and authorised technical services.
  • Manage the equipment under warranty.
  • Train for other technical support services and also for IQ / OQ product certification.
  • Provide user manuals to help our clients set-up and operate the equipment.
  • Renewal of used equipment through authorisation to the sales department to process a Renewal Plan with preferential sales terms.
  • Recycle end-of-life equipment, through an integrated waste management system (Directive 2012/19/EU). Ortoalresa, as a member of the ECOASIMELEC foundation, provides various collection channels and delivery points for unwanted equipment. Subject to authorisation by Ortoalresa the equipment is destroyed and/or recycled through the collection/delivery channels. Upon process completion, ECOASIMELEC emits a Certificate of Destruction.

Procedures to follow to request the services of our OAS:

Service and spare parts:

icono-doc· Download the “service pattern” document clicking the icon on left.
· Fill out (with a detail description of the incident), sign and seal the document.
· Send us this document including serial No. of the device to the e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


icono-doc· Download the “decontamination” document clicking the icon on left.
· Fill out, sign and seal the document.
· Attach it to the equipment to return to the factory. If you need any further information for decontamination, please contact us by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Equipment recycling:


Download the information about the process for "equipment recycling - destruction certificate" clicking the icon on left.

Other OAS services:

icono-formComplete the form clicking the icon on left to request other services from OAS department, such as: Equipment verification certificate, technical training, user manuals, Renewal Plan, equipment registration, etc... 


We use cookies to improve the experience of our users. Cookies are essential for our site.

If you not change browser settings, you accept its use. + info

I agree